The Oregon Office of Vocational Rehabilitation Services (OVRS) has adopted the “Enhancing Employment Outcomes” model of services. This project trains staff to recognize and target services based on level of customer preparation for employment, and to provide enhanced job-development services. Customer preparation is based on the concept of motivational intervention (MI). The MI approach assists customers with examining and resolving their ambivalence about employment.
Rehabilitation Research and Training Center on Vocational Rehabilitation
The Wisconsin Division of Vocational Rehabilitation (DVR) has been in an Order of Selection since 1994. Developed by a former deputy administrator in 2006, DVR uses a projection tool to effectively manage fiscal and staffing resources to ensure priority-service delivery for individuals with the most significant disabilities (MSD), while also engaging customers with less significant disabilities who are on a waitlist. Using this tool has helped the agency to meet its performance goals and to increase its rehabilitation rate for customers with MSD.
The Florida Division of Vocational Rehabilitation (DVR) implemented an Order of Selection (OOS) in 2008 due to insufficient resources to serve all eligible customers. The agency had a long waitlist and a backlog of customers waiting to be seen by counselors for employment planning. In response to this situation, DVR used American Recovery and Reinvestment Act (ARRA) funds to establish a call center in 2009, hiring hourly, non-benefitted staff to contact customers on the waitlist.
In Fiscal Year 2001, the Washington Division of Vocational Rehabilitation (DVR) did not have adequate funds to serve all eligible customers, and was required to implement an Order of Selection (OOS) policy.
In February 2009, the Maine Division of Vocational Rehabilitation began to closely examine all agency practices. The purpose was to identify and address inefficiencies with the goal of eliminating the waitlist that had been in place since 2001 and moving out of an Order of Selection policy. To implement this effort, called the No Queue For You (NOQ4U) project, the agency formed a steering committee and assigned each member a focus area of the vocational rehabilitation (VR) process, including entering the program, developing and accomplishing an employment plan, and exiting the program.
VR-RRTC researchers conducted case-study research to identify: how state VR agencies effectively manage outreach, service access, and case flow to ensure that individuals with MSD are served on priority basis; what practices they use, and what evidence exists for their effectiveness; and how to make them easily transferable to other states given the variation in how states are organized.
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Bobby Silverstein provides an overview of the OOS policy and analysis he completed of 41 VR programs. There was a discussion of how this material and the resources of the VR-RRTC could be utilized in collaboration with the TACE programs.
The TACE I and the VR-RRTC at ICI / UMass Boston presented on Vocational Rehabilitation financial strategies for achieving match funding and managing the financial options available to VR. Presenters discuss developing strategies for managing funds and maximizing the flexibility of VR funds.
The third webinar in the VR fiscal series reviews the critical policy and practices issues to be considered in the development of third party funding and other options, such as interagency transfer, for meeting the match requirements for the Title I VR federal funds. There was review of the federal regulations and guidance including the issues raised during third party match in recent RSA monitoring.
This initial webinar concerning alternate match sources sets the groundwork for following webinars on this topic that will include interactive discussions with states that have utilized third party and other options.
This webinar is the first in a series looking at promising practices in prioritizing and delivering of services to individuals with Most Significant Disabilities (MSD). Presenters will discuss results from case studies identifying strategies that VR agencies have used to manage outreach, service access, and case flow to ensure that individuals with MSD are served on a priority basis. Strategies include tools to manage priority categories, fiscal and human resources, performance, waitlists, and stakeholder communication. The goal of this webinar is to provide VR agencies examples of strategies utilized by their fellow VR state agencies under Order of Selection to help them improve employment services and outcomes for individuals with MSD. Presenters will also address the impact on direct service delivery and case management.