In February 2009, the Maine Division of Vocational Rehabilitation began to closely examine all agency practices. The purpose was to identify and address inefficiencies with the goal of eliminating the waitlist that had been in place since 2001 and moving out of an Order of Selection policy. To implement this effort, called the No Queue For You (NOQ4U) project, the agency formed a steering committee and assigned each member a focus area of the vocational rehabilitation (VR) process, including entering the program, developing and accomplishing an employment plan, and exiting the program. Additional focus areas included staff communication, staff training, and technology and data support to sub-committees. This practice represents a successful effort in eliminating the agency’s waitlist while still maintaining a focus on serving customers with the most significant disabilities.
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