The Tennessee Division of Vocational Rehabilitation will share successes and lessons learned in the process of building their Business Relations Unit. The presenters will provide and overview of how their Business Employment Consultants worked prior to receiving JDVRTAC intensive technical assistance and how they plan to move forward with their Business Relations Unit under new leadership. Tennessee will share the story of how they successfully created a business engagement leadership position and onboarded their new Assistant Director of Business Services.
State vocational rehabilitation agencies (SVRAs) have been developing business relations capacity for decades, as part of a dual-customer approach. The literature to date explores “demand-side” strategies in VR, but little is known about what infrastructure is being built to sustain demand-side approaches.
The purpose of this study was to describe SVRAs’ efforts to build capacity in business relations through current policies and practice, staffing and organizational structures, marketing and outreach, and other related strategies.