Vocational Rehabilitation Human Resources (HR) Guidebook



This collection of materials available throughout the Human Resources (HR) Guidebook provides examples of workforce practice in Vocational Rehabilitation (VR) and in related organizations. The materials are provided as resources and tools for VR Human Resources (HR).

Is the HR Guidebook for me?

The audience for this Guidebook includes VR personnel on various levels of the agency, including VR counselors, field staff, administrators, and leadership, as well as others in the VR field who partner with VR agencies.

What will I find in the HR Guidebook?

This HR Guidebook includes information on recruitment, retention, organizational development, performance management, and additional resources to help effectively manage the VR agency’s workforce.


The Recruitment section includes materials on employee recruitment, selection, and onboarding, with examples of staff orientations from four state VR agencies, New Employee Checklist examples, and a Sample Hiring Manager’s Guide from the state of Delaware. This section explains how to obtain the best applicants for positions in your agency and make the hiring process easy to navigate for all qualified applicants. Once applicants are offered positions, they must be oriented and socialized into your organization as new employees. Below are the resources referenced in the HR Guidebook about Recruitment


Employee retention is about how to ensure that you only lose poor performers and can handle retirements and loss of individuals in critical positions. This includes employee engagement which helps your employees becomes and stay committed to the work and the organization. Below are the resources referenced in the HR Guidebook about Retention

Organizational Development

Workforce Planning, Succession Planning, and Knowledge Transfer

The Organizational Development section includes an overview of change management and organizational development, including tools for VR Directors with HR issues and broader impact strategies for VR directors. This section also includes an overview of workforce planning, succession planning, and knowledge transfer, which explains the strategic planning processes and tools to ensure the right workforce talent is available at the right time. Below are the resources referenced in the HR Guidebook about Organizational Development: Workforce Planning, Succession Planning, and Knowledge Transfer.

  • Workforce Guide: Delaware Office of Management and Budget Workforce Planning Guide (PDF)
  • Workforce Analysis: Delaware Workforce Demographics (PDF)
  • Workforce Checklist: Sample Agency Self-Assessment (Word) (PDF
  • Workforce FAQ: Sample Succession Planning (Word) (PDF
  • Succession Plan: Delaware Sample Plan (PDF
  • Communication Strategy Template (PDF)
  • California HR Workforce Planning Template User Guide (Word)
  • Sample Exit Interview (Word) (PDF)

Performance Management

Performance management is about maximizing the productivity of your workforce. This section includes information about maintaining or improving employee job performance through the use of performance assessment tools, coaching, counseling, and providing continuous feedback. This section also includes examples of staff competencies and job descriptions, as well as a background on staff development and training.Below are the resources referenced in the HR Guidebook about Performance Management:

  • North Carolina Performance Management System (Word) (PDF)
  • Supervisor's Guide for Performance Management from University of California (Word) (PDF
  • Sample Performance Management Memo (Word) (PDF
  • Tips for Dealing with Problem Employees (Word) (PDF)
  • Remote Supervision Strategies (Word) (PDF
  • Delaware VR Job Descriptions (Word) (PDF
  • Career Development Plan Guide (PDF)

Additional Resources

These Additional Resources includes several articles on classification and compensation; cultural competency; and diversity in the workplace:

Classification and Compensation 

Cultural Competency


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