This collection of materials available throughout the Human Resources (HR) Guidebook provides examples of workforce practice in Vocational Rehabilitation (VR) and in related organizations. The materials are provided as resources and tools for VR Human Resources (HR).
Is the HR Guidebook for me?
The audience for this Guidebook includes VR personnel on various levels of the agency, including VR counselors, field staff, administrators, and leadership, as well as others in the VR field who partner with VR agencies.
What will I find in the HR Guidebook?
This HR Guidebook includes information on recruitment, retention, organizational development, performance management, and additional resources to help effectively manage the VR agency’s workforce.
Recruitment
The Recruitment section includes materials on employee recruitment, selection, and onboarding, with examples of staff orientations from four state VR agencies, New Employee Checklist examples, and a Sample Hiring Manager’s Guide from the state of Delaware. This section explains how to obtain the best applicants for positions in your agency and make the hiring process easy to navigate for all qualified applicants. Once applicants are offered positions, they must be oriented and socialized into your organization as new employees. Below are the resources referenced in the HR Guidebook about Recruitment.
- Sample Hiring Manager's Guide from Delaware VR (Word) (PDF)
- State of Nebraska Orientation Materials (Word)
- State of Florida Orientation Materials (Word)
- State of Delaware Orientation Materials (Word) (PDF)
- Office of Personnel Management New Employee Checklist (Word) (PDF)
- National Park Service New Employee Checklist (Word) (PDF)
- New York University Buddy Program (Word) (PDF)
- Washington State Onboarding Program - Integrating Employees into their New Work Environment (Word) (PDF)
- Washington State Onboarding Program - Best Practices for Employee Onboarding (Word) (PDF)
- Automation of Talent Acquisition Process through Job Application Support System-A Case Study (PDF)
- Recruitment and Selection of Public Workers: An International Compendium of Modern Trends and Practices (PDF)
- New HR Study: Candid Recruitment Experiences with LinkedIn (PDF)
- Recruiting Without Discriminating: An Experimental Study of Hiring Discrimination on Ethnicity, Using Structured Video Interview Versus Unstructured Face-to-Face Interview (PDF)
- Hiring Strategies, Racial Bias, and Inner-City Workers (PDF)
Retention
Employee retention is about how to ensure that you only lose poor performers and can handle retirements and loss of individuals in critical positions. This includes employee engagement which helps your employees becomes and stay committed to the work and the organization. Below are the resources referenced in the HR Guidebook about Retention.
- Colorado DVR Sample Program Materials - Mentoring (Word) (PDF)
- Profiles in Quitting: Integrating Process and Content Turnover Theory (PDF)
- How to Keep Your Best Employees: Developing an Effective Retention Policy (PDF)
- Voluntary Turnover, Social Capital, and Organizational Performance (PDF)
- The Role of Perceived Organizational Support and Supportive Human Resource: Practices in the Turnover Process (PDF)
- Racial Differences in Employee Retention: Are Diversity Climate Perceptions the Key? (PDF)
- The Employer’s Guide to Supported Employment (PDF)
- Job Performance and Turnover (PDF)
- Examination of Avoidable and Unavoidable Turnover (PDF)
- Do Organizational Socialization Tactics Influence Newcomer Embeddedness and Turnover? (PDF)
Organizational Development
Workforce Planning, Succession Planning, and Knowledge Transfer
The Organizational Development section includes an overview of change management and organizational development, including tools for VR Directors with HR issues and broader impact strategies for VR directors. This section also includes an overview of workforce planning, succession planning, and knowledge transfer, which explains the strategic planning processes and tools to ensure the right workforce talent is available at the right time. Below are the resources referenced in the HR Guidebook about Organizational Development: Workforce Planning, Succession Planning, and Knowledge Transfer.
- Workforce Guide: Delaware Office of Management and Budget Workforce Planning Guide (PDF)
- Workforce Analysis: Delaware Workforce Demographics (PDF)
- Workforce Checklist: Sample Agency Self-Assessment (Word) (PDF)
- Workforce FAQ: Sample Succession Planning (Word) (PDF)
- Succession Plan: Delaware Sample Plan (PDF)
- Communication Strategy Template (PDF)
- California HR Workforce Planning Template User Guide (Word)
- Sample Exit Interview (Word) (PDF)
Performance Management
Performance management is about maximizing the productivity of your workforce. This section includes information about maintaining or improving employee job performance through the use of performance assessment tools, coaching, counseling, and providing continuous feedback. This section also includes examples of staff competencies and job descriptions, as well as a background on staff development and training.Below are the resources referenced in the HR Guidebook about Performance Management:
- North Carolina Performance Management System (Word) (PDF)
- Supervisor's Guide for Performance Management from University of California (Word) (PDF)
- Sample Performance Management Memo (Word) (PDF)
- Tips for Dealing with Problem Employees (Word) (PDF)
- Remote Supervision Strategies (Word) (PDF)
- Delaware VR Job Descriptions (Word) (PDF)
- Career Development Plan Guide (PDF)
Additional Resources
These Additional Resources includes several articles on classification and compensation; cultural competency; and diversity in the workplace:
Classification and Compensation
- The Public Sector Human Resource Puzzle- Strategic Management of a Strategic Resource (PDF)
- Measuring Government Management Capacity (PDF)
- HR Practices in State Government: Findings from a National Survey (PDF)
- The Reinvention of Public Personnel Administration (PDF)
Cultural Competency
- Examining Empirical Evidence on Diversity Effects: How Useful is Diversity Research for Public-Sector Managers? (PDF)
- Beyond Relational Demography: Time and the Effects of Surface - and Deep-Level Diversity on Work Group Cohesion (PDF)
- Cross-Cultural Competence in International Business: Toward a Definition and a Model (PDF)
- Measures of Cultural Competence: Examining Hidden Assumptions (PDF)
- Cultural Competency: How is it Measured? Does it make a Difference? (PDF)
- A Post-Modern Cultural Competency Framework for Public Administration and Public Service Delivery (PDF)
Diversity
- Managing Workforce Diversity as an Essential Resource for Improving Organizational Performance (PDF)
- Workforce Diversity and Inequality: Power, Status, and Numbers (PDF)
- Workforce Diversity: Implications for the Effectiveness of Health Care Delivery Teams (PDF)
- Workforce Diversity in the New Millennium: Prospects for Research (PDF)
- Managing the New Global Workforce: Fostering Diversity, Forging Consistency (PDF)
- Stigma and Acceptance of Persons With Disabilities: Understudied Aspects of Workforce Diversity (PDF)
- Maximizing Workforce Diversity in Project Teams: A Network Flow Approach (PDF)
- Human Resource Strategies to Manage Workforce Diversity (PDF)
- Cultural and Linguistic Diversity and the Special Education Workforce: A Critical Overview (PDF)
