The Oregon Office of Vocational Rehabilitation Services (OVRS) has adopted the “Enhancing Employment Outcomes” model of services. This project trains staff to recognize and target services based on level of customer preparation for employment, and to provide enhanced job-development services. Customer preparation is based on the concept of motivational intervention (MI). The MI approach assists customers with examining and resolving their ambivalence about employment. The enhanced job-development services involved customized approaches with employers to find better job matches for customers, especially those with the most significant disabilities (MSD).
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