This webinar is the first in a series looking at promising practices in prioritizing and delivering of services to individuals with Most Significant Disabilities (MSD). Presenters will discuss results from case studies identifying strategies that VR agencies have used to manage outreach, service access, and case flow to ensure that individuals with MSD are served on a priority basis. Strategies include tools to manage priority categories, fiscal and human resources, performance, waitlists, and stakeholder communication. The goal of this webinar is to provide VR agencies examples of strategies utilized by their fellow VR state agencies under Order of Selection to help them improve employment services and outcomes for individuals with MSD. Presenters will also address the impact on direct service delivery and case management.