Dacia Johnson and Eric Morris from the Oregon Commission for the Blind will discuss their agency’s outcome-based management system. The system addresses specific performance areas with a step-by-step method of problem solving, and uses individual and program-level scorecards. Presenters will discuss how the system was used as the framework for the agency strategic plan, and will share the leadership playbook that established business routines across program managers and the executive director. They will also explain their breakthrough plan that focuses on becoming a client outcome-driven agency. This webinar is part of a series where members of the NIDILRR-funded RTAC project of VR Program Management present the lessons they've learned through their management initiative. The RTAC is a collaborative initiative to identify, test, and disseminate management practices to build a performance management model tailored to the vocational rehabilitation system.