Motivational Interviewing began as a voluntary staff training opportunity in Missouri Vocational Rehabilitation. It has grown into an organizational improvement driver that has implications far beyond original expectations. Their participation with RTAC enabled them to grow significantly in their capacity as an organization and in service to their clients. This webinar is part of a series where members of the NIDILRR-funded RTAC project of VR Program Management present the lessons they've learned through their management initiative. The RTAC is a collaborative initiative to identify, test, and disseminate management practices to build a performance management model tailored to the vocational rehabilitation system.