Improving Quality in the New York State Education Department’s Office of Adult Career and Continuing Education Services VR Program

Lisa Van Ryn and Michelle Barlow will discuss how their agency addressed the need to improve the quality of adult career and continuing education VR services in New York when traditional agency staff training did not produce the desired results. This webinar is part of a series where members of the NIDILRR-funded RTAC project of VR Program Management present the lessons they've learned through their management initiative. The RTAC is a collaborative initiative to identify, test, and disseminate management practices to build a performance management model tailored to the vocational rehabilitation system.