Delaware Division of Vocational Rehabilitation's Quality Journey

Ed Tos and Mike Crenshaw
Date/Time [EST]: 
10/16/2014 - 10:45am

This presentation will provide an overview of the Delaware Division of Vocational Rehabilitation’s Quality Project. Key topics to be addressed include: the key action steps; lessons learned; and quality changes implemented. The presenters will discuss their:

- Vendor summit
- Leadership Retreat
- Staff survey
- AWARE implementation
- Vendor data and performance review
- DVR Leadership realignment
- Motivational Interview Training

This webinar is part of a series where members of the NIDILRR-funded RTAC project of VR Program Management present the lessons they've learned through their management initiative. The RTAC is a collaborative initiative to identify, test, and disseminate management practices to build a performance management model tailored to the vocational rehabilitation system.